No. 9, The Shrubberies
George Lane
South Woodford, London
E18 1BD
About The Art of Hearing
Highly qualified and fully registered Audiologist
Audiology and Speech-Language Therapy Qualifications
2001, 2002 (University of Pretoria, South Africa): BSc (Hons) Communication Pathology (Specialising in Audiology and Speech Language Pathology)
2015 (University of Pretoria, South Africa):
Masters in Communication Pathology (Specialising in Audiology)
Management and Leadership qualifications
2010 (Chartered Management Institute, UK):
Diploma in Management and Leadership Level 5
2015 (University of Leeds, UK):
Master’s level PG Certificate in Leadership in Health
2015 (Centre for Innovation & Health Management – University of Leeds, UK):
Darzi Fellowship (Aarti was the first Healthcare Scientist and currently the only Audiologist in the UK to complete this prestigious programme)
Professional registrations and professional body memberships
Professional registrations
HCPC (Health Care Professionals Council UK)
Registration number: HAD02162
Professional body memberships
BSHAA (British Society of Hearing Aid Audiologists)
Membership number: 7421
BAA (British Academy of Audiology)
Membership number: 2984
BSA (British Society of Audiology)
Membership number: 4843
The Art of Hearing is a Care quality Commission (CQC)regulated provider
What does this mean?
The CQC are an independent regulator of health and social care in England. Their purpose is to make sure that health and social care services provide people with safe, effective, compassionate, high-quality care.
See more information here: https://www.cqc.org.uk/about-us/our-purpose-role/who-we-are
As an Audiologist / Audiology Practice / Hearing Aid
Dispenser we do not normally require CQC regulation for
the activities we provide to adults. However, we do require CQC regulation when seeing people 19 years of age and under.
The CQC outline that if we perform any Diagnostic or
Screening procedures by means of Physiological Measurements on audio-vestibular systems (i.e. hearing or balance assessments and treatments) of people aged
19 or under (which have not been arranged by a school or 16 to 19 academy), this is deemed by law to be an activity which requires regulation by CQC.
We are proud to say that The Art of Hearing Ethos and Values link directly with the CQC values and fundamental standards and we will ensure we use this badge to continually monitor and improve our services.
Inspired by IDA
The Art of Hearing has been awarded the “Inspired by Ida” badge by the IDA Institute (the Hearing Co-operation): A Benchmark of Quality for Person-Centered Care
By signing this code of ethics The Art of Hearing expresses our
commitment to personalised care:
Principle 1: To provide care that respects each person’s values,
preferences, needs and perspectives.
Principle 2: To involve each person in their care process and to
share decision-making with them.
Principle 3: To involve family members, when appropriate and with
permission, in the care process.
Principle 4: To help each person better manage their hearing loss
and provide emotional support.
Principle 5: To tailor information to each person.
About Ms Aarti Makan
Ms Aarti Makan, the founder and Director of The Art of Hearing, is a highly qualified professional, with vast experience in the field of audiology. She has a dual qualification in both Audiology and Speech-Language Therapy.
She is a clinician with a portfolio career in education and training, clinical work, quality assessment and service delivery accreditation. This can be viewed as a competitive advantage relative to hearing aid dispensers in retail stores.
Specialised testing
Access to valuable assessments that are not usually conducted in other high street retail stores.
At the Art of Hearing we commit to conducting a comprehensive assessment of your hearing taking into account your individual needs including your physical and mental wellbeing, and your work, hobby and social environments. In addition to taking our time to explore your hearing difficulties, you will have access to specialised tests called tympanometry and speech testing. These tests will ensure you have the best personalised solution to your hearing difficulties.
Ethos, Values and Behaviors
The ethos of The Art of Hearing was developed based on the personal behaviors of the Director, and the value she places on care for her loved ones
ENGAGING
We encourage your honest feedback
We respect your opinions and relish the opportunity to use your feedback to make improvements to our care.
PASSION AND RESPONSIBILITY
We love what we do.
We will always do what we say and promise to use your time efficiently.
EXPERT
Diverse Skills, Knowledge and Experience
You will always be seen by a fully qualified professional. We will constantly improve our care through consistently making time for reflection and learning, and keeping up to date with latest research and advances in technology.
PERSONALISED CARE
Putting you first.
We are passionate about enabling shared decision-making. By understanding your perspectives and considering your needs, abilities and preferences, we can design the best personalised ear care solution for you.
DYNAMIC AND INNOVATIVE
Your lifestyle, your goals.
We embrace the challenge to deliver high quality, holistic ear care – striving for excellence by always embracing an innovative and forward-thinking approach.
HONEST ADVICE
You feel respected, included and cared for.
High ethical standards are embedded within our practice and we will always offer honest and transparent advice at all times.
Which? Recommendation
Which? ® conducted an online survey in September 2016. A total of 638 Which? ® members responded and rated independent clinics higher than any other Hearcare retailers including: Boots, Specsavers, Hidden Hearing, Amplifon and Scrivens.
Some examples of higher ratings for independent clinics were for:
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Range of hearing aids offered
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Time spent on appointments
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Customer service
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Ease of booking appointments